Shipping & Returns
How can I pay?
We accept Paypal, credit cards VISA, MASTERCARD, American Express, iDEAL, Bancontact, Belfius and KBC/CBC.
Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
How much duty and tax will I have to pay?
For countries in the EU, all products are subject to Belgium VAT of 21%. The VAT is included in the prices displayed on the web store. All countries out of the EU are subject to a customs charge.
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are unfortunately unable to advise the amount of these charges.
Can I change my order after I have paid?
Unfortunately, it is not possible to make any amendments to your order once it has been placed. In this case, if you do not want your item, you will have to adhere to our returns policy.
We deliver worldwide. All orders above 400€ are shipped for free.
How many days does it take to receive my order?
All orders take approximately 1-3 business days to dispatch. If an item is on backorder or out of stock it may take up to 3 weeks to dispatch from our warehouse.
We don’t process or deliver orders during weekends and national holidays. Every order placed on Friday after 3pm GMT, Saturday, Sunday or national holiday will be processed on the following working day. We can’t be held responsible for any delay due to the weather, mistakes from the delivery service or due to customs delays.
Where can I track my order?
All orders are shipped via Standard Postal Service, using bpost. On their website you can track your order using your tracking reference number which will be sent to you once your order is shipped.
What happens if my item is damaged or incorrect?
All items are quality checked before dispatching from our warehouse.
If you do receive an item that has been damaged or is incorrect, please email us within 48 hours of receipt detailing your order number and a description of the damage or incorrect item(s) to firstname.lastname@example.org. After 48 hours, your item will fall within the 14-day returns policy. Once we receive your return/exchange request we will agree an exchange or credit and provide instructions on how to return the item.
Damaged/Incorrect items must be returned unworn and repacked in the original packaging. Assuming that our return policy has been adhered to returned goods, you will be credited within 30 days after we have received them.
How do I return an item?
You have 14 days from the receipt of your order to exchange or return your item(s). The period starts the day after the goods are received. We kindly ask customers exercising this right to return the goods unused, in the original packaging and with the tag attached, with all user information.
Please note that our Gift Card is a non-returnable item.
The Distance Selling Regulations state that you are allowed to examine the products as you would in a shop, for example you can take the garment out of its packaging and examine it, and you can try it on. However, we ask that you do not wear it for more than the time needed to try it on (5-10 minutes).
To exercise this right please contact us. We need confirmation in writing, as well as your name, address and order number. Please submit this via email to email@example.com. To return your product, you should mail your product to: Rue du Fort, 59 - 1060 Brussels (Belgium).
When replacing or returning a purchase, you cover the shipping costs. Please ensure that goods are packed with sufficient outer packaging to ensure that no damage is caused in transit. You have responsibility of the products until we receive it.
We expect you to shop the goods as soon as possible after you have notified the return – latest within 14 days after you have received the goods. Please enclose a note with your order number or the invoice for your purchase.
When will I get my refund?
Assuming that our returns policy has been adhered to, returned goods will be credited within 30 days after receiving them.
If you have any questions or doubts about the Shipping & Returns policy, please contact us by email firstname.lastname@example.org or call us +32 474 330 255 and we will be happy to help.
Items sent back without authorisation may not be accepted for a refund or exchange.